- Leadership committed to the goal of zero harm.
- An organizational safety culture where all staff can speak up about things that would negatively impact the organization.
- An empowered workforce that employs Robust Process Improvement® (RPI®) tool to address the improvement opportunities they find and drive significant and lasting change.
The Joint Commission defines safety culture as the “product of individual and group beliefs, values, attitudes, perceptions, competencies, and patterns of behavior that determine the organization’s commitment to quality and patient safety.” The primary goal is to achieve high reliability. High reliability in health care refers to patient care that is consistently excellent and safe over long periods across all services and settings.